Not every defect needs the vehicle off the road immediately. A broken mirror, a faulty light, a noise that needs investigating — these things happen between services. The question is whether they get forgotten, or whether they get fixed.
In Tecaser, anyone on the team can report an issue on a vehicle the moment they notice it. The mechanic sees it, plans around it, and resolves it at the right time.
Report an issue from anywhere
Drivers, managers, and mechanics can all create issues directly in the app. Each issue has a description of what was found, an optional photo, and a deadline — either by date or by mileage, whichever the situation calls for.
If a driver notices something during a pre-trip check, they log it before leaving. The issue is immediately visible to everyone responsible for that vehicle. No verbal handovers, no forgotten notes.
Set a deadline — by date or by mileage
Every issue can have a due date, a mileage threshold, or both. A tyre that needs checking before 50,000 km. A mirror that should be replaced before the end of the month. The system tracks both and warns when the deadline is approaching or has been exceeded.
Issues that are not yet critical can be scheduled for the next regular service. The mechanic knows what to prepare — which parts to order, what tools are needed — before the vehicle arrives.
Cyclical issues for recurring checks
Some checks need to happen on a regular schedule — weekly walkarounds, monthly fluid checks, seasonal tyre swaps. Cyclical issues repeat automatically: when one is marked done, the next occurrence is created immediately for the configured interval.
This keeps recurring obligations visible in the same place as one-off defects, without having to recreate them each time.
Attach photo evidence
Each issue can include a photo — a picture of the defect as found, the worn part, or the damage that needs assessing. Photos are stored against the issue and can be shared with other applications or sent by email directly from the app.
If a workshop partner needs to see the problem before quoting, or if the issue relates to a warranty claim, the evidence is already there.
Visible across the report and timeline
Open issues appear in the overdue report alongside maintenance and compliance items — broken down into exceeded issues and upcoming issues, colour-coded by urgency. Nothing gets buried.
Every issue also appears in the vehicle timeline in chronological order alongside service records, refuelling stops, and driver handovers. The full picture of what has happened to a vehicle — and what still needs to be resolved — is always in one place.
